Jude M. Nazon

800 Chapin Wood Drive                                                                              Home/Mobile - (757) 817-9053 Newport News, VA  23608                                                                                     Email:  civic2010@cox.net

 

Professional Objective: A position as SYSTEM ENGINEERING OR TECHNICAL SUPPORT LEAD

Military Service

§         United States Army, E5 NCOIC Sergeant/ Retention Officer., 1980 – 1992                                                 

Education

Brookdale Community College, Lincroft, NJ

§         Associate in Applied Sciences, 1994

National Academy for Paralegal Studies. Middletown, New York

·        

Certificate in Paralegal Studies, 1992

Credentials

§         CompTIA Security +, 2012

§         Secret Security Clearance, TS Secret Clearance SCI, 2010

§         Microsoft Certified Technology Specialist (MCTS) Windows 7, 2010

§         Dell Certified Servicing Dell Desktop, Workstation and Notebook,  2009

§         HP Certified Servicing HP Desktop, Workstation and Notebook,  2007

§        

Certificate in Ayaya ACS1100 & IMM Operator System, 2002

§         Microsoft OS XP/Vista/Windows 7

§         Microsoft Office 2000/2003/2007

§         HP OpenView

§         WhatsUp Gold Monitoring Software

§         VMWare vSphere

§         Active Directory 2003/2008

§         Policy/Procedure Development

 

§         Staff Training

§         Configuration Control Management

§         Data and Inventory Management

§         Technical Documentation

§         Helpdesk/Peregrine/Track-It 9.0,Remedy

§         Windows Server NT/2000/2003

§         Kaspersky 8.0/Symantec/McAfee Antivirus Enterprise Edition

 

Key Management and Technology Abilities

 

 

 

 

 

 

Major Accomplishments

§         Seasoned Information Technology Professional with proven record of success in trouble-shooting and problem-solving environments.

§         Managed staff of 15 technicians serving as liaison.

§         Installed and configured various software/hardware and assisted remote users worldwide.

§         Consistently recognized by management as outstanding in resolution of complex problems. 

 

Awards

§         Commanders Award for Military Merit US Army, 1981

§         Expert Field Medical Badge awarded for Medical, 1985

§         Front Line Retention PLDC. Awarded for military merit, 1986

§         Highest outstanding Military award for preparing and training

of Medical Personnel at 322# General Hospital, 1992

§         Lockheed Martin Shining Star Award, 2000

§         Lockheed Martin Rising Star Award, 2001

§         Gateway Customer Satisfaction  Award, 2002

 

Professional Experience

·         NETWORK AND SYSTEMS ADMINISTRATION

§         Managed troubleshooting using a multitude of tools including HP- open view, WhatsUp Gold, System Management and Monitoring Tool (M&M), VMware/vSphere, and Enterprise Services Center for the most immediate resolution to a verity of problems.

§         Provide system administration of desktop and server systems connected to LAN & WAN as well as account monitoring and help desk support.

§         Backed up critical Dell and Hewlett Packard server systems and maintain functionality

§         Worked with Active Directory, Server 2003, Exchange2003, Created user accounts and password reset and set permissions on users’ accounts.

 

·         SYSTEMS CLIENT/WORKSTATION SUPPORT

§         Provide Tier 1 and Tier 2 service support for mission Essential Services (ES) and servers in a 24/7 operational environment.  Support the BIR program moving data across networks.

§         Perform large rollouts of workstation in a limited time frame

§         Setup and installs video Tandberg systems throughout various government facilities

§         Assists in identifying end user computing solutions requiring advanced use of installed agency software to include basic database and mailing list support, spreadsheets graphics, and other commonly available functions within typical business productivity software.

§         Maintain configuration and logistics inventories for all configured computer and communications HW; network/ system install and operation functions, SW integration, and site surveys.

§         Utilitizes various tracking database to ensure proper documentation, timely follow-up and resolution on reported issues. Develops action plans to reduce or eliminate recurring problems Monitors and reports on results.

§         Setup and install various systems throughout the facility, troubleshoot printer’s inkjets, LaserJet, dot matrix

§         Imaged workstations via Symantec Norton Ghost via network.

§         Strong foundation in photography and computer applications complemented by knowledge of business operations and the need for customer-focused service.

§         Supported various canon applications such as ZoombrowserEx, Photo stitch, raw image task to assist end users with processing and developing their images from their digital camera to their computers via Windows or Mac.

§         Support and configured various email accounts for applications such as Lotus Notes, Microsoft Outlook.

§         Support and configured various Serviced remote mobile users in the installation and configuration of remote access software, such as Pal, Cisco virtual private network

§         Support handheld devices such as blackberry and Palm Pilot

§         Provided PC tools for software support in various applications such as Siebel, JD Edwards IBM AS400, and Microsoft Office.

§         Performed field-tests and ran diagnostic tests on Gateway systems.

 

·         MISCELLANEOUS

§         Evaluation of new network technologies, management, and analytical tools.

§         Preparation of new network technology strategies and implementation recommendations

§         Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support

§         Monitor events and perform corrective actions according to documentation.

§         Supported Jamestown – Yorktown 2007 Celebration Information technology Infrastructure.

§         Developed ISO technical outline including flowcharts and detailed technical information

 

 

Employment                                                      

GENERAL DYNAMICS, Charlottesville, VA, 06/2010 – Present

National Ground Intelligence Ground Center

Federal Government Contractor, Sr. Network Technician

 

JAMESTOWN-YORKTOWN FOUNDATION, Williamsburg, VA, 11/2009 – 6/2010

State Agency (VITA/NG Partnership), IT Specialist Application Support

 

SOCTEC RESOURCES, Hampton, VA, 01/2009 – 09/2009

Veteran Administration

Federal Government Contractor, Desktop Support Deployment Technician

 

ASTYRA INC., Williamsburg, VA, 12/2005 – 10/2008

Jamestown-Yorktown Foundation/ Eastern State Hospital

State Government Contractor, Senior Desktop Support Technician/Jr. System Admin

 

CANON INFORMATION TECHNICAL SERVICE INC., Chesapeake, VA, 08/2004 – 09/2005

Manufacturing, Technical Support Rep1

 

APEX SYSTEMS INC., Richmond, VA, 04/2003 – 12/2003

NMCI/Bank of America

Employment Contractor, IT Professional Technician

 

LOCKHEED MARTIN, Hampton, VA 01/1999 – 04/2003

Gateway Inc.

Employment Contractor, IT Helpdesk Tier II